Terms & Conditions

Terms & Conditions for Granary Holidays

Thank you for choosing to book with us; we look forward to welcoming you.

When you make this booking you are entering a binding agreement with us, so please do check through our terms and conditions first.

Pets: Sorry we do not accept pets during your stay at The Granary or The Mistal.

Prices: The price of the accommodation includes the following: Electricity, Bed Linen, Towels, T-towels, Cleaning, Hot water and Central heating and logs. We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed by us at the time of booking.

Confirmation of Booking: Bookings are considered firm when Granary Holidays receives a completed booking form (this will be sent to you once availability is confirmed) and a ‘deposit’ of £100 is received, or if booked within 60 days of the start of hire, for the total amount in its entirety.  Payment must be received within 7 days of receipt of the booking form from Granary Holidays. On receipt of your completed booking form and cleared payment we will send you an email to confirm the booking as firm. The ‘remaining balance’ of the cost of your stay must be received by us not less than 60 days prior to your arrival date. This date will be shown on the booking form sent to you. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below apply.  We accept payment by cheque or BACS. We reserve the right at our sole discretion, to refuse or revoke any bookings from parties deemed to be unsuitable. Overseas Bank Transfers: We welcome visitors from overseas.  If there are extra bank or currency conversion charges relating to overseas payments, please note we will pass these on to you.

Cancellation, Changes and Insurance: Once you have booked your holiday, our agreement is a legal contract .  Cancellation must be notified by telephone (01653 658201) or email, and will only be effective when it is received by us and confirmed by us..   If the cancellation occurs inside the last 60 day period, you are still liable for the full balance of the rental.   However, if we do succeed in re‐letting the cottage, we may refund to you the ‘re-letting value, less any sums expended in the re‐letting process.  If  you wish to make changes to your confirmed booking, you must notify us by email,  or telephone as soon as possible.  we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. It is your responsibility to check that the insurance that you purchase is adequate for your needs.

Non-availability of Accommodation: We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. In this case we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.  If, for any reason, a booking is not accepted, the ‘deposit’ paid will be returned immediately. If accepted, the hirer becomes liable for the full balance of charges, due to be paid 60 days before the start of the hire.

Occupancy & use of cottage: Unless the hirer receives written agreement from Granary Holidays, the maximum number of people occupying The Granary must not exceed 8 guests and The Mistal 4 Guests in each case must be no greater than the number shown on the booking form. All guests’ names must be notified to us before arrival. Any changes either before or during the let must be notified immediately. Granary Holidays  reserves the right to refuse admittance and may terminate the booking at any time after arrival if this condition is not observed, since such action shall be deemed in breach of contract. The cottage is provided only for the benefit of you, and the members of your holiday group, for the purposes of a holiday and not for any other persons or purposes. We (or our representatives) reserve the right to enter the property at any reasonable time during the period of your holiday and in the case of emergency, maintenance or repair.

Smoking: The Granary and The Mistal does not permit smoking on any part of the premises.

WiFi: A Wifi service is now freely available for all guests.

Tennis Court:  The Tennis Court is a grass court, so is available from 1st May to the early September, weather dependant.  It is for tennis only and we kindly ask that all children are supervised whilst on the Court.  There is a separate area for all other ball games.  We provide 4 rackets and tennis balls.

Water Supply: Our water is from our own well.  It goes through a treatment process and is checked and tested annually by Ryedale District council.

Extras: We can provide one travel cot and a high chair per cottage free of charge, but you must provide your own bedding for the cot.

Arrival:  The cottage will be available to you from 4 p.m. on the day of arrival, unless otherwise arranged. Please telephone or email if you have a special request regarding the arrival time. Please do not arrive earlier than agreed – we may still be busy preparing your accommodation.

Departure: Please be ready to leave the accommodation by 10 a.m. on the day of departure, unless otherwise arranged. It is a condition of hire that the property and its contents are left in a clean and tidy condition. You will be held responsible for the condition of the property, which includes the garden and the entire contents of the cottage during the period of hire. We reserve the right to levy an additional charge for any extra cleaning required after your occupancy.  Short break arrival and departure times will be confirmed at time of booking.

Damages and Breakages: Please take care with our property. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, however caused, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. NB: Use of the barbeque is entirely at guests’ own risk. No

responsibility will be taken by Granary Holidays for any eventuality resulting from use of the barbeque, including any and all damage to The Granary and/or The Mistal, which must be paid for. We do have a locked garage for storage of bicycles; however these are left at the owner’s risk so guests should consider making their own arrangements for insurance as they are not covered under the property insurance.

Car Parking: Cars are parked at your own risk. We do not accept responsibility for any loss of or theft from a vehicle however it is caused.

Guests with disabilities: If you or any member of your party has a disability, please discuss any special requirements with us before booking.

Data: Any data collected during the course of this booking is kept on securely. It is purely for the purpose of processing your holiday rental. It is for use by Granary Holidays only and we will not share your details with any third party.

We look forward to welcoming you to The Granary and The Mistal.