Terms & Conditions

Terms & Conditions

Please take a few minutes to read through the terms and conditions.  It is important booking information.

When you make this booking you (the lead booker) are entering a binding agreement with us (Granary Holidays)

1.Complaints: We want you to enjoy your holiday. If you have a complaint, please let us know as soon as a problem arises and give us the opportunity to rectify it, we live on site so are easily contactable.

2.Pets: We do not accept pets in the cottages or garden or friends dogs visiting.

3.Smoking: Smoking inside any part of The Granary and The Mistal is not permitted.

4.Prices: The price of the accommodation includes the following: Electricity, Bed Linen, Towels, T-towels, Cleaning, reasonable use of wifi, hot water, Central heating and in winter enough logs for the duration of your stay. We may increase or reduce our rental prices or correct any mistakes in pricing for our accommodation at any time before we confirm your booking.

5.Booking Direct: Bookings are provisional until confirmed by us and we have received a fully completed booking form with the correct payment.  Payments are to be made by cheque or online banking. A deposit of £100 is payable upon booking with the balance due 60 days prior to your arrival.  If less than 60 days until your arrival date, the full amount will be due. By making a booking you have entered into a contract between you (The lead booker) and us (Granary Holidays) The lead booker is responsible for all payments of the booking.

6.Booking through VRBO: Paying online with credit card or eCheck on VRBO is the most secure way to book a vacation rental with VRBO. To book with VRBO, you will be entering your payment information through the VRBO checkout. When your payment information gets entered, VRBO protects that information. This gets done using encryption and advanced patented tokenization services to protect your credit card transaction. When booking or paying through VRBO’s payment system, you are eligible for the Book with Confidence Guarantee.
Once your request gets received, we will contact you via email. We will then provide either a payment request or a specific link to access payment instructions.  When you are ready to make payment, carefully review the rental agreement provided.  Once the payment has been received, we will email our booking form for you to complete and return.   We reserve the right at our sole discretion, to refuse or revoke any bookings from parties deemed to be unsuitable.  A deposit of 25% is due at the time of booking with the balance due 60 days before your trip.

7.Cancellation by You: Holidaymakers who cancel at least 30 days before check-in will get back 100% of the amount that they’ve paid refunded. If you cancel 14-29 days before check-in you will get 50% back.  If you cancel after that point, you will not get a refund, unless we are able to re-sell the dates you cancelled.  If re-sold you will receive the amount we re-sold the dates for. The lead booker must cancel by 11.59pm on the cut-off day  to receive a refund. You must email your cancellation details to enquiries@granaryholidays.co.uk if booked direct or through your VRBO dashboard if booked through them.

7a Cancellation due to travel restrictions:  We will refund 100% of your payment if there are local or national lockdown restrictions meaning we cannot open or you cannot travel, but we cannot refund if you are unable to travel due to other reasons, including but not limited to illness or self isolating.  This is easily covered by you purchasing travel insurance.

8.Travel Insurance: We strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker or online. It is your responsibility to check that the insurance that you purchase is adequate for your needs.

9.Non-availability of Accommodation: We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. In this case we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund. If, for any reason, a booking is not accepted, the ‘deposit’ paid will be returned immediately.

10.Occupancy & use of cottage: The maximum number of people occupying The Granary must not exceed 8 guests and The Mistal 4 Guests in each case must be no greater than the number shown on the booking form. All guests’ names must be notified to us before arrival. Any changes either before or during the let must be notified immediately. Granary Holidays reserves the right to refuse admittance and may terminate the booking at any time after arrival if this condition is not observed, since such action shall be deemed in breach of contract.  The cottage is provided only for the benefit of you, and the members of your holiday group, for the purposes of a holiday and not for any other persons or purposes.  We (or our representatives) reserve the right to enter the property at any reasonable time during the period of your holiday and in the case of emergency, maintenance or repair.

11.WiFi: A Wifi service is now freely available for all guests. The WEP key will be provided alongside other information provided for the benefit of the guest at the cottage. 

12.Tennis Court:  The Tennis Court is a grass court, so is available from 1st May to the middle of September, weather permitting.  It is for tennis only and we kindly ask that all children are supervised whilst on the court.  There is a separate area for all other ball games.  We provide 4 rackets and tennis balls.

13.Water Supply: Our water is from our own well.  It goes through a treatment process and is checked and tested annually by Ryedale District council.

14.Extras: We can provide one travel cot and a high chair per cottage, but you must provide your own bedding for the cot.

15.Arrival:  Your accommodation will be available to you from 4 p.m. on the day of arrival. Please do not arrive earlier than agreed – we may still be busy preparing your accommodation.

16.Departure: Please depart by 10 a.m. on your departure date. It is a condition of hire that the property and its contents are left in a clean and tidy condition. You will be held responsible for the condition of the property, which includes the garden and the entire contents of the cottage during the period of hire. We reserve the right to levy an additional charge for any extra cleaning required after your occupancy.  Short break arrival and departure times will be confirmed at time of booking.

17.Damages and Breakages: Please take care with our property. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

18.Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, however caused, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. NB: Use of the barbeque is entirely at guests’ own risk. No responsibility will be taken by Granary Holidays for any eventuality resulting from use of the barbeque, including any and all damage to The Granary and/or The Mistal, which must be paid for. We do have a locked garage for storage of bicycles; however these are left at the owner’s risk so guests should consider making their own arrangements for insurance as they are not covered under the property insurance.

19.Car Parking: Cars are parked at your own risk. We do not accept responsibility for any loss of or theft from a vehicle however it is caused.

20.Guests with disabilities: If you or any member of your party has a disability, please discuss any special requirements with us before booking.

21.Data: Any data collected during the course of this booking may be kept on computer. It is purely for the purpose of processing your holiday rental and for collation of marketing statistics. It is for use by Granary Holidays and we will not share your details with any third party.

We look forward to welcoming you to The Granary and The Mistal.