Frequently Asked Questions
A: Yes we have FREE WIFI in both cottages. Download speed 25 – 30 mbps Upload speed 7 mbps
Q: Do we accept dogs?
A: Sorry but NO we do not accept dogs during your stay or friends visiting dogs either.
Q: What is our cancellation policy?
A: Please click here to see our terms and conditions, which includes our cancellation policy, item number 7.
Q: Is the availability calendars up to date.
A: Yes, our availability calendar is kept up to date, but please note, we will only hold dates for 24 hours by request and if a booking form and deposit is not received within 7 days of a request the dates are made available again. We also advertise on other sites so some booked dates will not show straight away.
Q: What time can we arrive?
A: 4.00 pm onwards, if it is a short break stay the arrival time will be confirmed at the time of booking.
Q: What time do we have to vacate by on the departure day?
A: 10.00 am please. Short break departure time may vary, please check.
Q: Do you do short break stays?
A: Yes we do in low season, please enquire. April – 1st November are generally 7 nights.
Q: What is included in our stay?
A: Towels, all bed linen, logs, electricity, liquid hand soap, tea towels, dish cloths, washing up liquid, dishwasher tablets, hair dryer, toilet roll, kitchen roll.
Q: What deposit is required?
A: £100 unless there are less than 60 days to your stay, then the full amount is due.
Q: Is a car essential when staying at our cottages?
Q: When do we pay the balance?
A: 60 Days before your stay.
Q: Is there a BBQ?
A: BBQ available on request, we recommend buying the large disposable tray bbq rather than loose coals please.
Q: Are we family friendly?
A: Yes, we have lots of outside space, inside games, we have a travel cot and high chair in both cottages, we just ask that you bring your own bedding for the travel cot.
Q: When is the tennis court available?
A: It is a grass court, so we have it ready for 1st May and go through to early September. We also provide rackets and balls.
Q: Where is the nearest train station?
A: Malton which is 10 minutes drive, and is also opposite the bus station along with two taxi ranks.
Q: A funny one, but I frequently get asked “what does the horse in the paddock have on his head”?
A: During the warmer months, the horse in the paddock (Bob) wears a full head see through mesh cover, which keeps the flies off him!!